Wednesday, April 27, 2011

What’s the big deal about bridal appointments, anyway?

So glad you asked. A lot of our brides will schedule appointments (especially because we require them on the weekend and recommend them for weekdays) but some girls prefer to just “stop in”. Others think that appointments are stupid. So what’s the big deal, anyway? Here’s the key: Have you ever had a friend or relative just pop by your house unannounced? You love them and are overjoyed to see them. All the sudden you’ve got one of two thoughts going through your mind… 1. “Wow. They have perfect timing. I recently vacuumed the living room and we just went to the grocery store so I happen to have snacks I can offer them!” or 2. “Yikes. I have to leave in 5 minutes because I have plans with other friends to do dinner and a movie. I really would’ve liked to visit for awhile.” If it’s the first scenario, you’re perfect! Y’all pop popcorn, play Wii (or whatever you’re into), have a great time, and say goodbye feeling great about your relationship and the time you spent together. If it’s the second you’re in a quandary. How do you explain without hurting their feelings that they are really important to you, it’s just that you had other plans first… if they had called you could’ve set something up for tomorrow night… or the weekend. What to do? See what we’re getting at? We love all our brides and want all of them to feel special and not shorted out of the proper amount of attention. Appointments allow us to look forward to your visit, properly plan, and make the most of your time at our store. Now, if you pop by on a weekday we are not going to smack your hand with a ruler. We may just ask you to bear with us a little while so we can finish up with another customer, or we may ask you if we can set you up an appointment for a little later on that day. We enjoy what we do, and we look forward to helping you, so we just try to make your experience as smooth as possible. It’s not cause we’re meanie grump faces. I promise.

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